Shipping policy

Lanolla Holdings Inc. — Shipping Policy

Effective Date: November 1, 2025

This Shipping Policy explains how Lanolla Holdings Inc. (“Lanolla,” “we,” “us,” or “our”) handles order processing, shipping, delivery, and carrier-related matters. By placing an order with us, you agree to the terms described below.

1. Order Processing Time

All orders require 3–5 business days for processing prior to shipment.
Processing occurs Monday through Friday, excluding U.S. federal holidays.

Processing times may extend during periods of high order volume, inventory verification, product authentication, or system delays. We always strive to ship as quickly as possible, but processing speed is not guaranteed.

2. Shipping Methods & Delivery

Orders ship from the United States via:

  • UPS or USPS for domestic shipments

  • DHL for international shipments

Domestic shipping rates are discounted; international rates are calculated at checkout.

Once your order ships, a tracking number will be emailed automatically.
Lanolla cannot guarantee delivery dates or transit timeframes.
Delays caused by carriers, weather conditions, customs processing, strikes, or other events outside our control do not constitute grounds for cancellation or refund.

3. Insurance & Signature Confirmation

To protect your purchase:

  • All orders valued over $100 are fully insured

  • Signature confirmation is automatically required upon delivery

If you are unavailable at delivery, the carrier may hold the package for pickup or attempt redelivery.
Customers are responsible for coordinating with the carrier for missed deliveries.

4. Shipping Liability & Responsibility

Once your order is accepted by the carrier, Lanolla Holdings Inc. is not responsible for:

  • Lost packages

  • Stolen packages

  • Misdelivered packages

  • Carrier delays

  • Packages returned due to incorrect or incomplete addresses provided at checkout

If any shipping issue occurs, customers must contact us at support@lanolla.com so we can assist with a claim.
Claims must be filed by Lanolla, not the customer, for insurance validity.

To process a claim, customers must provide requested documentation (photos, descriptions, affidavits, or carrier correspondence).
Failure to cooperate may prevent recovery of any refund.

Refunds or replacements depend entirely on the carrier’s official resolution and are not guaranteed.

5. Address Accuracy & Returned Shipments

Customers are solely responsible for submitting accurate, complete shipping information at checkout.

If a package is returned to us because of:

  • An incorrect or incomplete address

  • Failure to pick up or sign for delivery

  • Refusal of delivery

The customer is responsible for all reshipping costs.
Original shipping charges are non-refundable.

6. International Shipping, Duties & Customs

International customers are responsible for all:

  • Import duties

  • Customs fees

  • VAT

  • Taxes

  • Processing charges imposed by their country

These fees are not included in product or shipping costs.

Lanolla is not responsible for customs delays. If an international package is refused, abandoned, or returned due to non-payment of duties or inability to deliver, the customer is responsible for:

  • Any return shipping fees

  • Any customs charges

  • Any loss incurred if the package cannot be returned

No refunds will be issued for refused or abandoned international orders.

7. Shipping Damage

If your package arrives damaged, you must notify us within 48 hours of delivery with:

  • Photos of the packaging

  • Photos of the product

  • A description of the damage

We will file a carrier claim on your behalf.
Resolution is determined solely by the carrier’s investigation.

8. Order Support & Contact Information

For any order-related concerns, contact:

Email: support@lanolla.com
Address: Lanolla Holdings Inc., [Insert your business address]

We will assist you in navigating the carrier’s process and work toward a resolution, but Lanolla cannot guarantee compensation or carrier approval of claims.