Privacy policy
LANOLLA HOLDINGS INC. – PRIVACY POLICY
Last Updated: November 16, 2025
Lanolla Holdings Inc. (“Lanolla,” “we,” “us,” or “our”) operates this website, online store, and all associated digital properties, features, applications, tools, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, protect, and process personal information when you access or use the Services, make a purchase, create an account, communicate with us, or otherwise interact with Lanolla.
By accessing or using the Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
If you do not agree, please discontinue use of the Services immediately.
If any conflict exists between this Privacy Policy and any other Lanolla policy, this Privacy Policy controls regarding personal information and data processing.
1. PERSONAL INFORMATION WE COLLECT
“Personal information” means any information that identifies, relates to, describes, or could reasonably be linked with you or your household. We collect personal information in the following categories:
A. Contact and Identity Information
• Name
• Email address
• Billing and shipping address
• Phone number
• Account username and password
B. Payment and Transaction Information
• Payment card details
• Billing identifiers
• Purchase history
• Order details, returns, exchanges, delivery records
(Payment data is processed securely by Shopify or third-party processors; Lanolla does not store full card numbers.)
C. Device and Technical Information
• IP address
• Browser type/version
• Device identifiers
• Cookies, tracking technologies, analytics data
• Interaction logs, browsing behavior, clickstream data
D. Usage & Interaction Information
• Items viewed, saved, added to cart, purchased
• Wishlist and preferences
• Customer service communications
• Email/SMS engagement data
E. Inferences
• Preferences, interests, shopping tendencies
• Predicted buying behavior
• Profile attributes used for personalization and fraud prevention
2. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information from the following sources:
A. Directly from You
When you make a purchase, create an account, contact customer support, subscribe to communications, participate in promotions, or otherwise interact with us.
B. Automatically
Through cookies, tracking technologies, pixels, and analytics tools that monitor engagement across the Services.
C. From Service Providers
Including Shopify, payment processors, analytics services, marketing platforms, fraud-prevention providers, and shipping partners.
D. From Third Parties
Marketing partners, advertising platforms, social networks (if you connect accounts), and marketplace platforms where we operate.
3. HOW WE USE PERSONAL INFORMATION
We use your personal information for the following business purposes:
A. To Provide, Operate & Improve the Services
• Process and fulfill orders
• Manage your account
• Authenticate you during login
• Facilitate shipping, returns, and communications
• Personalize your shopping and browsing experience
• Recommend products, collections, and offers
B. For Marketing & Advertising
• Email/SMS promotions
• Personalized advertising based on activity
• Audience building and retargeting
• Campaign optimization across platforms (Shopify, Google, Meta, Pinterest, etc.)
C. For Security, Fraud Prevention & Legal Compliance
• Detect and prevent unauthorized access or fraudulent activity
• Maintain the integrity of our marketplace
• Comply with regulatory obligations
• Enforce our Terms of Service and policies
D. To Communicate With You
• Customer support
• Order updates
• Account information
• Policy changes and legally required notices
E. For Business Operations
• Data analysis
• Research and product development
• Quality assurance
• Audits, reporting, and internal governance
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to:
A. Service Providers
Including Shopify, hosting services, payment processors, fraud-prevention vendors, couriers, IT providers, analytics platforms, and marketing partners.
These service providers may access and process your personal information strictly to perform services on our behalf.
B. Business & Advertising Partners
To deliver targeted ads, measure campaign performance, and create relevant customer experiences.
C. Law Enforcement or Government Agencies
When required by law, subpoena, court order, regulatory inquiry, or to protect our rights, property, or users.
D. Corporate Affiliates
Within Lanolla’s corporate structure for business operations.
E. Business Transfers
If Lanolla is involved in a merger, acquisition, financing, asset sale, or bankruptcy, personal information may be transferred as a business asset.
5. SHOPIFY RELATIONSHIP
Our store is hosted by Shopify.
Shopify collects and processes personal information to provide, secure, and improve the Services.
• Shopify may use aggregated data from your interactions to enhance their platform
• They act as a separate, independent data controller for certain uses
To review Shopify’s data practices, visit:
https://www.shopify.com/legal/privacy
6. COOKIES & TRACKING TECHNOLOGIES
We use cookies, pixels, tags, and similar technologies to:
• Enable core website functionality
• Track user behavior
• Personalize content
• Deliver targeted ads
• Conduct analytics and performance measurement
You may adjust cookie settings in your browser, but doing so may affect functionality.
7. CHILDREN’S PRIVACY
The Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a minor has provided data, we will delete it promptly.
8. SECURITY OF YOUR INFORMATION
We implement commercially reasonable safeguards to protect personal information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials.
9. INTERNATIONAL TRANSFERS
We may store, process, or transfer your information outside your home country, including to jurisdictions that may not provide the same level of data protection.
We rely on legally recognized transfer mechanisms where required.
10. RETENTION OF PERSONAL INFORMATION
We retain personal information only as long as necessary to:
• Provide the Services
• Maintain your account
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
Retention periods vary by data category and business needs.
11. YOUR RIGHTS & CHOICES
Depending on your jurisdiction, you may have rights such as:
• Access
• Correction
• Deletion
• Data portability
• Opt-out of targeted advertising or data “sharing”
• Limit use of sensitive data
To submit a request, contact us (information below).
We must verify your identity before fulfilling requests.
Lanolla will not discriminate against you for exercising your rights.
12. MANAGING COMMUNICATION PREFERENCES
You may opt out of marketing emails at any time using the “unsubscribe” link.
Transactional emails (order confirmations, account notices) cannot be opted out of.
13. THIRD-PARTY WEBSITES
Our Services may link to third-party websites. We are not responsible for:
• The content
• Privacy practices
• Security measures
• Data handling of third parties
You should review their privacy policies before engaging.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time to reflect changes in our practices or applicable laws.
We will update the “Last Updated” date at the top of this Policy. Continued use after changes constitutes acceptance.
15. CONTACT INFORMATION
For questions, requests, or privacy concerns, contact:
Lanolla Holdings Inc.
14324 Kildare Avenue
Midlothian, IL 60445
United States
Email: support@lanolla.com
