Refund policy

Lanolla Holdings Inc. Returns & Exchanges Policy

Effective Date: November 1, 2025
Lanolla Holdings Inc.

This Returns & Exchanges Policy (“Policy”) applies to all purchases made from Lanolla Holdings Inc. (“Lanolla,” “we,” “us,” or “our”). By placing an order with us, you acknowledge and agree to the terms outlined below.

1. All Sales Are Final

Due to the nature of luxury resale, authentication requirements, and the high-value items we offer, all sales are final. We do not accept returns, exchanges, cancellations, or refunds for any reason other than those explicitly outlined in this Policy.

Please review all product images, descriptions, condition details, and measurements before completing your purchase. If you have questions about an item, contact us prior to ordering.

2. Authenticity Guarantee

Lanolla guarantees the authenticity of every item sold.
Each product undergoes a thorough inspection and authentication process by qualified experts.

Because authenticity verification is completed before the item is listed for sale, we do not accept returns based on “authenticity concerns” unless you provide verifiable, written documentation from a recognized third-party authentication service within 48 hours of delivery.

Lanolla reserves the right to approve or deny any authenticity dispute at our discretion.

3. Condition Disclosure

Lanolla provides detailed condition notes, photos, and descriptions for all products. Condition is always disclosed to the best of our ability.

Normal signs of wear for pre-owned luxury goods—including surface wear, light scratches, minor hardware scuffing, and small imperfections—do not qualify for returns, refunds, or disputes.

By completing your purchase, you acknowledge that:

  • Condition may include minor cosmetic imperfections typical of pre-owned items.

  • Color and texture can appear differently across screens.

  • You have reviewed all available photos and descriptions.

4. Order Accuracy & Address Responsibility

Buyers are solely responsible for entering accurate shipping information at checkout.
Lanolla is not responsible for:

  • Packages shipped to an incorrect or incomplete address entered by the buyer

  • Lost or stolen packages marked as “Delivered”

  • Delivery delays caused by carriers, weather, or customs

No refunds or replacements will be issued for these circumstances.

5. Damaged or Incorrect Items

Claims for damaged or incorrect items must be submitted within 24 hours of delivery with:

  • Clear photos of the shipping box

  • Photos of all packaging materials

  • Photos of the item from all angles

  • A description of the issue

Failure to provide time-stamped photographic evidence within the 24-hour window will void eligibility for review.

Lanolla will determine, at its sole discretion, whether a claim is valid.

6. Finality of Transactions

Once an order is placed:

  • It cannot be modified

  • It cannot be cancelled

  • It cannot be refunded

  • It cannot be exchanged

This includes orders placed in error or duplicate orders.

7. Live Shopping & Auction Purchases

All purchases made through:

  • Whatnot

  • Live stream events

  • Auctions

  • Flash sales

  • “Buy It Now” sections

are subject to the All Sales Final policy without exception.

Buyers must fully review items during the live presentation prior to purchase.

8. Chargebacks & Fraud Protection

All chargebacks, disputes, or payment reversals filed against Lanolla for items that comply with this Policy will be considered fraudulent.

Lanolla reserves the right to:

  • Submit evidence to payment processors

  • Pursue collection activity

  • Ban buyers from future purchases

  • Report fraudulent activity to relevant authorities

By completing your purchase, you agree to abide by this Policy and understand that initiating a chargeback on a legitimate order may result in legal action.

9. International Orders

International buyers are responsible for:

  • Customs fees

  • Import duties

  • Taxes

  • Delays or holds at customs

Lanolla does not offer refunds, returns, or cancellations for any international shipment issues.

10. Contact

For questions prior to purchase, contact us at:

Lanolla Holdings Inc.
[Replace with your official business address]
[Replace with your official customer support email]

We encourage buyers to reach out before ordering if they need additional photos, measurements, or condition verification.